Frequently Asked Questions

Is there a discount for National Trust members?

We no longer work in partnership with the National Trust, so the members discount no longer applies.

How can I book for balloted and special tour gardens?

Information and booking for the special tour gardens and walks will be available to book from mid may. Check our website for the latest information or sign up to our e-newsletter and social media.

You can enter the Downing Street Tour Ballot now via the ticket booking page. Please read Terms and Conditions for full details.

When will guidebooks and tickets be mailed out?

When you purchase a ticket in advance online, you will be emailed an e-ticket for you to use over the Weekend. You can either print out this ticket to show to the gardens, or display it on your phone across the weekend. 

Guidebooks will be posted out to all ticket buyers who purchase their ticket by Friday 2 June. If you purchase a ticket following this date, you can collect your guidebook from the City Information Centre or from one of the gardens across the weekend, both of which are strictly on presentation of a ticket. 

Why haven't I received my ticket yet?

Your ticket is an electronic one and will have been emailed to your supplied email address. Please check your 'junk items' in case it has ended up there. If you still can't find it, please email tickets@londongardenstrust.org

Whom can I email with queries about tickets?

With any queries relating to your tickets, please do email tickets@londongardenstrust.org

If I decide not to do Open Garden Squares Weekend, can I get my money back?

Sorry, tickets are non-refundable as is highlighted in our terms and conditions when purchasing tickets.

Is there a reduction for senior citizens or students?

We try and keep the ticket price as low as possible so that everyone is able to enjoy the Weekend. Therefore we are unable to offer further discounts on the ticket price.

Is there a reduction for children?

Children under 12 are free, but will still require a ticket ordered online in advance or from one of the gardens on the weekend. 

Is there a reduction for disabled visitors?

No, but one carer/companion may accompany a visitor with disabilities free of charge to help and share their enjoyment of their visit. Please do email tickets@londongardenstrust.org and we will issue the free ticket. 

Do you post guides and tickets outside the UK?

For ticket buyers who reside outside of the UK we regret we are unable to post out guidebooks due to postage costs. To arrange an alternative delivery address inside the UK (e.g a friend or hotel) please email tickets@londongardenstrust.org. Alternatively you can collect your guidebook from the City Information Centre or from one of the gardens across the weekend, both of which are strictly on presentation of a ticket. 

Can I buy Sunday-only tickets in advance?

Sunday-only tickets will become available on line from 4pm on Saturday 17 June, and can be bought from gardens on Sunday.